1 - Your Personal Information
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). Information of a personal nature is only collected from users when it is knowingly and voluntarily submitted. We request information in various places including user registration and when a user places an order. Customers must provide contact information (such as name, email address, postal address and contact number) which is used for billing purposes, to fill any corresponding orders placed through the website and for any follow up contact that may be required.
1.1 - Credit Card Details
We do not collect, process or retain your Credit Card details.
1.2 - Collecting information on Registered members
Users are not required to register to place orders through the website, but it is encouraged to make the process smoother for the user and to take full advantage of our services. To do this it may be necessary for you to provide personal information, including but not limited to, your name, email address, delivery address and contact number. OC Supplements Pty. Ltd. and/or Courier services may contact you if further details are required to deliver your order.
1.3 - Accessing & Updating Your InformationUsers may access and change their personal information (name, email, contact number, postal address etc.) by logging into their account and making appropriate changes.
1.4 - Use and Disclosure of Personal Information
We regard all information obtained from you as strictly confidential and therefore, unless consent is provided we do not share your information with other third parties, with the following exception: this site may contain a small number of links to other sites. We are not responsible for the privacy practices or the content of such Web sites.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
2 - Non-Personal Information
2.1 - IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be used to trace back to an individual user.
2.2 - Cookies
3 - Security
We strive to ensure the security, integrity and privacy of personal information submitted to our website. We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services and ask customers to keep in mind that no data transmission over the Internet can be guaranteed to be totally secure and to take their own appropriate steps to help ensure their visit to our website is secure.
3.1 - Restricted Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you. If at any time, you discover that information held about you is incorrect, you may log into your account and make appropriate changes. In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
5 - Other Information